After another 10+ phone calls, many of which were hugely frustrating, I was eventually contacted by someone who could actually help. They looked into the problem, and called me back along with a ‘Brand Manager’ to offer me a solution.
Their solution is to send me an HDMI – DVI cable. My graphics card has an HDMI port, and my monitor has a DVI socket, so it should do the job.
My dilemna is as follows: the 12-15 hours I have wasted on this issue, the hours of anger and frustration, to get a solution which is not entirely satisfactory…is that worth me returning the entire computer and both monitors for a refund, to purchase a slightly better spec machine from someone else?
I’m pretty sick of the hassle, but I also feel that I don’t want to do business with Dell ever again.